Privacy and Cookie Policy

Etek Retail Solutions UK Ltd and our website Grocerslocal.com ("we", "our" or "Grocerslocal.com") is committed to protecting the privacy of all visitors to our website Grocerslocal.com and all visitors who access our website or services through any mobile application (together,"Website"). Our Below privacy policy explains as how we use and protect your information.

By visiting and/or ordering services on this Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy.

Information Collected

When you visit the Website or make an order through Grocerslocal.com website, you may be asked to provide information about yourself including your name, contact details and payment information such as credit or debit card information. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us.
By accessing Grocerslocal.com information and/or services using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that Grocerslocal.com data collection and usage as set out in this privacy policy will apply in that context too. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Grocerslocal.com mobile application, through your mobile's browser or otherwise.
Your payment details will be sent to the appropriate payment service provider depending on the payment method you choose. The payment service provider is responsible for your payment data. Information, particularly about the authority responsible for the respective payment service provider, the contact information for the data protection officers of the payment service providers and the categories of personal data that are processed by the payment service providers, can be obtained from the following addresses:

https://stripe.com/docs/connect

You authorise us to charge each payment to the payment card you use to make your initial payment. You will be able to view, amend, update and delete your payment card details when logged into your account at GrocersLocal.com, You will be able to store multiple payment cards in your virtual wallet and choose which payment card to use for payment. If we are unable to complete a charge using your chosen payment card, you authorise us to charge a payment to any other payment card stored in your virtual wallet.

a. GDPR, if you give us your explicit consent for data processing, e.g. if you are a prospective customer we may need your consent to send you marketing emails;
b. GDPR, if we are acting to fulfil our contractual obligations, e.g. if we use your email address to confirm the delivery date for your next cooking box;
c. GDPR, if we are acting to fulfil legal obligations, e.g. if we check your age and your identity before the conclusion of a contract, to prevent fraud, if you purchase alcohol as part of an order with us, or if you are to receive a free alcohol sample as part of a promotion;
d. GDPR, if we process your data due to a legitimate interest of ours or a third party’s, e.g. if we use your email address to send you our newsletter for direct advertising purposes, where we provide your data to third parties (as outlined below) or for optimizing our website’s advertising design.

How we use your Information Collected

Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning our services. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future, you may have the ability to express your preferences around the use of your data as set out in this privacy policy and this may be exercised through your chosen method of using our services, for example, mobile, mobile applications or any representation of our Website.
We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.
Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.
Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.
If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.
Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

Disclosure of Information Collected

The information you provide to us will be transferred to and stored on IONOS servers.
Third parties process information such as credit card payments and provide support services related to payments for us.
In addition, we may need to provide your information to any stores ("Partner Stores") that you have placed your order with. By submitting your personal data, you agree to this transfer, storing or processing. Grocerslocal.com will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
We will also notify a driver (who accepted your order only) with your name, address and a phone number to contact you upon arrival. The information will be visible to the driver only at the time of delivery and 'trashed' once the order was complete.
If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly.
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our Website Terms and any other agreement; or to protect the rights of Grocerslocal.com, Partner Stores or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.

Information Collected, Retention and Security

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.
Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Participation in competitions

If you take part in one of our competitions, we collect data that is necessary to carry out the competition. This usually includes an individual competition entry (e.g. a comment or a photo), as well as your name and your contact details. It is possible that we transmit this data to our competition partners, e.g. to send you the prize. The processing and transfer of data may vary depending on the competition and is therefore specifically described in the respective conditions of participation. Participation in the competition and the associated data collection is, of course, voluntary.

Comments on our blog

You have the option of leaving comments on our blog. Your comment, details at the time of writing the comment, email address and - if you do not post anonymously - username will be stored for the comment function on our web pages. Your IP address is also stored. Storage is necessary for us to be able to defend ourselves against liability claims in cases of possible publication of illegal content.

Sending our newsletter and advertisements

At grocerlocal.com, you have the option of subscribing to our newsletter in different ways, e.g. when registering, on our recipe page or on our blog.
Advertising information will only be sent to your email address as part of our newsletter if you are an existing customer or have agreed to use your email address for this purpose. Of course, you can revoke your consent to be sent newsletters at any time, e.g. by clicking the unsubscribe link in the newsletter, updating the communication setting in your customer account or by sending a message to info@grocerslocal.com to unsubscribe.

Grocerslocal.com uses the email address, telephone number and postal address provided by the customer to inform on similar product and service offers by email, SMS and mail. If you do not wish to receive any further advertising information by email, SMS or mail, you can object to the use of your contact data for advertising purposes at any time without incurring any costs other than for transmission according to the basic rates. You can email us your consent revocation request at info@grocerslocal.com or use any other method of contact from our contact section on our website.

Google Analytics

Our website uses Google Analytics, a service of Google Inc., USA (“Google”). Google Analytics enables us to evaluate your website use in order to compile analyses of website activity and make use of other services associated with website and Internet use.

We would like to point out that the code “gat.anonymizeIp();” has been added to Google Analytics to ensure anonymous collection of IP addresses (so-called IP masking). Your IP address will be anonymised by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and shortened there. The IP address transmitted by your browser with Google Analytics will not be merged with other Google data. More information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html and https://www.google.de/intl/de/policies/.

In addition, you can prevent Google from collecting data by downloading and installing the browser add-on. By clicking the following link, an opt-out cookie is set that will prevent the future collection of your data when you visit this website: Disabling Google Analytics.

We also use the Google Conversion Tracking service as part of Google Analytics. This enables us to record the behavior of our website visitors. For example, we are shown how often the contact form has been filled in. We also see how many clicks on advertisements from external sources (AdWords, LinkedIn, Xing, Bing) have led to our website.

We use other social media channels and third party tools for our advertisement, marketing and managing operations.

Every customer or any other person affected by data processing has the right to information according to Art. 15 GDPR, the right to correction according to Art. 16 GDPR, the right to deletion according to Art. 17 GDPR, the right to restriction of processing according to Art.18 GDPR, the right to objection according to Art. 21 GDPR and the right to data transferability according to Art. 20 GDPR.

You can revoke your consent to the processing of personal data at any time. This also applies to the revocation of declarations of consent that were given to us prior to the validity of the General Data Protection Regulation, i.e. before May 25, 2018. Please note that revocation will only take effect for the future. Processing that took place before the revocation is not affected.

You can email us your consent revocation request at info@grocerslocal.com or use any other method of contact from our contact section on our website.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us at info@grocerslocal.com or use any other method of contact from our contact section on our website.

Cookies

We want to give each of our customers a personalised experience on our website. And cookies help us do just that. Cookies help us tell you apart from other users of our website, creating a more seamless experience – made just for you.

What are cookies and how are they used?

A cookie is a small, harmless text file placed on your computer, tablet or mobile phone by lots of the websites that you visit. You can set your browser to reject cookies, but this will affect your ability to use certain features and shop online.

What types of cookies are there?

There are four main types of cookies – here's how and why we use them:

Essential cookies

Essential cookies are – well – essential to use our website. They let you move around the site and use all its fantastic features, such as accessing secure areas. Without these cookies, the services that make your life easier, like shopping baskets or shopping lists, wouldn't be a thing. See, essential!

Performance cookies

These cookies collect information about how visitors use our website – like which pages you go to most often, or if you get error messages from web pages. These cookies don't collect information that could identify you. In fact, all information is aggregated and anonymous. It's only used to improve how our website performs.

Functionality cookies

You know when a website remembers your past purchases, or details like your username to help you sign in faster? That's a functional cookie. They provide more personal features to enhance your experience. Again, the information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.

Targeted advertising cookies

We know, we know. No one wants to see adverts. But at least with cookies, you'll see adverts that are more relevant to you. In fact, these cookies limit the number of times you see an advert, and measure the effectiveness of an advertising campaign.

They are usually placed by advertising networks, but only with our permission. These cookies remember that you have visited a website, and share this information with other organisations such as advertisers.

Grocerslocal.com uses Magento Default out of the Box cookies. Most up to date information about these cookies are available of Magento Website link at:

https://docs.magento.com

The following cookies are used by Magento Commerce “out of the box” for on-premise and cloud installations. These cookies may be required by functionality that is explicitly requested by the customer. To learn about the lifetime of session cookies, see Session Lifetime.

Some of these cookies may provide configuration options, including enable/disable, as needed.

Requested Functionality Cookies (Exempt)

add_to_cart

Magento Commerce only

Used by Google Tag Manager. Captures the product SKU, name, price and quantity removed from the cart, and makes the information available for future integration by third-party scripts.

guest-view

Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in “Orders and Returns” widgets.

Is Secure? No
HTTP Only: Yes
Expiration Policy: Session
Module: Magento_Sales

login_redirect

Preserves the destination page the customer was loading before being directed to log in. Used in mini cart for logged in customers if the Display Shopping Cart Sidebar configuration option is set to Yes.

Is Secure? No
HTTP Only: No
Expiration Policy: Session
Module: Magento_Customer

mage-banners-cache-storage

Magento Commerce only

Stores banner content locally to improve performance.

mage-messages

Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.

There is not an option to disable this cookie.

Is Secure? No
HTTP Only: No
Expiration Policy: Duration 1 year. Cleared on frontend when the message is displayed to the user.
Module: Magento_Theme

mage-translation-storage (local storage)

Stores translated content when requested by the shopper. Used when Translation Strategy is configured as “Dictionary (Translation on Storefront side)”.

Is Secure? No
HTTP Only: No
Expiration Policy: Per local storage rules
Module: Magento_Translation

mage-translation-file-version (local storage)

Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side).

Is Secure? No
HTTP Only: No
Expiration Policy: Per local storage rules
Module: Magento_Translation

product_data_storage (local storage)

Stores configuration for product data related to Recently Viewed / Compared Products.

Is Secure? No
HTTP Only: No
Expiration Policy: Per local storage rules
Module: Magento_Catalog

recently_compared_product (local storage)

Stores product IDs of recently compared products.

Is Secure? No
HTTP Only: No
Expiration Policy: Per local storage rules
Module: Magento_Catalog

recently_compared_product_previous (local storage)

Stores product IDs of previously compared products for easy navigation.

Is Secure? No
HTTP Only: No
Expiration Policy: Per local storage rules
Module: Magento_Catalog

recently_viewed_product (local storage)

Stores product IDs of recently viewed products for easy navigation.

Is Secure? No
HTTP Only: No
Expiration Policy: Per local storage rules
Module: Magento_Catalog

recently_viewed_product_previous (local storage)

Stores product IDs of recently previously viewed products for easy navigation.

Is Secure? No
HTTP Only: No
Expiration Policy: Per local storage rules
Module: Magento_Catalog

remove_from_cart

Magento Commerce only

Used by Google Tag Manager. Captures the product SKU, name, price and quantity added to the cart, and makes the information available for future integration by third-party scripts.

stf

Records the time messages are sent by the SendFriend (Email a Friend) module.

Is Secure? Yes
HTTP Only: Yes
Expiration Policy: Session
Module: Magento_SendFriend

X-Magento-Vary

Configuration setting that improves performance when using Varnish static content caching.

Is Secure? Yes
HTTP Only: Yes
Expiration Policy: Based on PHP setting session.cookie_lifetime
Module: Magento_PageCache

Persistent Customization Session Cookies (Exempt)

amz_auth_err

Used if Enable Login with Amazon is enabled. Value 1 indicates an authorization error.

Is Secure? No
HTTP Only: No
Expiration Policy: 1 year
Module: Amazon Pay

amz_auth_logout

Used if Enable Login with Amazon is enabled. Value 1 indicates that the user should be logged out.

Is Secure? No
HTTP Only: No
Expiration Policy: 86400s (24h)
Module: Amazon Pay

form_key

A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).

Is Secure? No
HTTP Only: No
Expiration Policy:
- PHP: Based on PHP setting session.cookie_lifetime
- JS: Session
Module: Page Cache

mage-cache-sessid

The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.

Is Secure? No
HTTP Only: No
Expiration Policy: Session
Module: Magento_Customer

mage-cache-storage

Local storage of visitor-specific content that enables ecommerce functions.

Is Secure? No
HTTP Only: No
Expiration Policy: Session
Module: Magento_Customer, Magento_Persistent

mage-cache-storage (local storage)

Local storage of visitor-specific content that enables ecommerce functions.

Is Secure? No
HTTP Only: No
Expiration Policy: Session
Module: Magento_Customer, Magento_Persistent, Magento_NegotiableQuote

mage-cache-storage-section-invalidation (local storage)

Forces local storage of specific content sections that should be invalidated.

Is Secure? No
HTTP Only: No
Expiration Policy: Per local storage
Module: Magento_Customer

persistent_shopping_cart

Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.

Is Secure? Yes
HTTP Only: Yes
Expiration Policy: Based on Persistent Shopping Cart - Persistence Lifetime (seconds) configuration
Module: Magento_Persistent

private_content_version

Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.

It is set in multiple places: in PHP, in JavaScript as a cookie, and in JavaScript to local storage.

For the HTTP Only Yes (based on request) means that the cookie Secure if set during HTTPS request and unsecure if set during HTTP request.

Is Secure? Yes (based on request), No
HTTP Only:
- PHP: 1 year / 315360000s (10yr)
- JS: 1 day
- JS local storage: Per local storage rules (forever)
Expiration Policy: Based on Persistent Shopping Cart - Persistence Lifetime (seconds) configuration
Module: Magento_PageCache, Magento_Customer

section_data_ids

Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.

Is Secure? No
HTTP Only: No
Expiration Policy: Session
Module: Magento_Customer

store

Tracks the specific store view / locale selected by the shopper.

Is Secure? No
HTTP Only: Yes
Expiration Policy: 1 year
Module: Magento_Store

mage-banners-cache-storage - local storage

Google Analytics Cookies

The following cookies are used when Google Analytics or Google Universal Analytics is fully enabled for your Magento installation. To disable these cookies for privacy regulation compliance, see Google Privacy Settings. To learn more, see Google Analytics Cookie Usage on Websites.

Google Universal Analytics Cookies - Non-Exempt

Google Analytics Cookies - Non-Exempt

JavaScript Library: ga.js

__utma: Distinguishes shoppers and sessions .This cookie is created when the JavaScript library executes and there is no existing __utma cookie. The cookie is updated every time data is sent to Google Analytics.
__utmt: Used to throttle request rate.
__utmb: Determines new sessions/visits. This cookie is created when the JavaScript library executes and there is no existing __utmb cookie. The cookie is updated every time data is sent to Google Analytics.
_utmz: Saves the traffic source or campaign that explains how the shopper reached your site. The cookie is created when the JavaScript library executes, and is updated every time data is sent to Google Analytics.
__utmv: Stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie is updated every time data is sent to Google Analytics.

GENERAL

Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable).

Nothing under the contract shall give rights to any person who is not a party to it (whether under the Contracts (Rights of Third Parties) Act 1999) or otherwise.

We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that a contract is formed between you and us (as set out above).

For any issues related to our website, we suggest you email us at first instance info@grocerslocal.com

Our websites and its terms and Condition is governed by Law of England and any dispute will be decided by English Courts only.

The Site is owned and operated by Etek Retail Solution UK Ltd a company registered in England and Wales whose registered office is at 40-44 High St, Northwood HA6 1BN

If you have any queries, please contact us at info@grocerslocal.com

Company Registration No. 519500, VAT No. GB220 4302 31